Bar service fine with no queues which again is very unusual here, I was waiting to be served someone else came forward and was served first the bar person James was very rude and cheeky to me.
Nice casino in Dundee city centre. Relaxed atmosphere, Free parking for customers, really good food, wide range of drinks at the bar, sky sports.
Slots are a joke. Playing max bet 5 quid a spin hardly any features and when I did get it 3 times the first box pressed was red start free spins. Obviously there screwed down to pay little or nothing to pay the wages Staff seem to think the only liscean is an English one horrible people was happy to lie and all and never say sorry for there fault.
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Log in to get trip updates and message other travelers. Log in Join Recently viewed Bookings Inbox. Sun - Sat 2: Reviewed October 2, Reviewed August 24, Grosvenor Casino Dundee is a vibrant and diverse leisure destination which boasts an a la carte restaurant, late night bar and sports lounge, The casino also offers an extensive gaming experience, with numerous Roulette including electronic Closed Now Hours Today: Can this place or activity comfortably accomodate people using a stroller?
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All reviews bar staff bar and restaurant nice atmosphere barman fab. Casino organisation has been its weak point over the years. They tend to employ people on the bottom level and promote those over a period of years without training in management or gambling.
The results aren't surprising. Trainee Dealer These people get a few weeks training at Roulette and are thrown into the pit to start straight away.
They learn the hard'n'fast way and graduate to the card games. Starting on low pay there is a high staff turnover. Inspector In two years or more, dealers are able to oversee others and become Inspectors.
This is a plateau where many people think about leaving. Pit Boss Graduation to this point should mean having the capability to organise the pit which is the area where all the gaming tables are.
A Pit Boss ceases to do any dealing of games. Manager This position extends the tasks of organisation to the whole casino.
Other duties may include hospitality towards the best customers. Senior Manager Takes a more distant position into the back office.
Has decision making powers on credit limits and table limits and promotions. Signs cheques for the big winners.
General Manager Has the bright or not ideas and basically has responsibility for everything, including profitability.
Hence they often disappear when things aren't going right. Director Some casinos have a resident Director who is the direct link to the parent company.
They also disappear when things go wrong. To visit most UK casinos under your own steam you must become a member because they are often private members clubs.
You can join up by visiting the casino, sending the relevant details by fax or ask them to send you a form and return it completed.
In return you will get a membership card. On visiting the casino for the first time you must take along some good proof of who you are.
This means taking a Passport or a Driving License. You must also be at least 18 years of age and dress to at least their minimum standards, which will be indicated when you get there.
If you are drunk you won't get in hopefully, though out in the sticks they seem to look the other way. Instead of becoming a member of a casino you could elect to enter as a guest of someone else who is a member.
Once you get inside, your pal will have to stay as long as you do. If they leave before you the security will kick you out.
Being a guest also stops you from buying drinks or food with your credit card, or from cashing cheques at the cashier's window. Most casinos try to get all guests to become members because they have targets to reach for new members and because they get to find out who you are.
No drinks in the gaming area. Drinks in the gaming area. Sometimes people are wronged inside a casino. This may take the form of bets not being paid or rude staff or threatening behaviour from another punter.
Casinos have a bad reputation for handling these things. If the problem is: Violence Casinos will shy away from publicity and generally do nothing.
If you are the victim they may in fact bar you! Because that way they stop a potential re-occurrence that would embarrass them further.
We advise is gather the names of witnesses and go straight to the police. Once the casino hears about that they will be quick to offer you something to shut you up erh, we mean compensate you for the awful trouble.
They are also likely to take your membership away if you make a fuss. Unpaid Bets You are sure that you had your chips on a number but the croupier took them off by mistake.
Well first try explaining that calmly to the dealer and inspector. If that doesn't bring joy, ask to see a manager. There should be cameras focused on every table that record all movements and the manager will be able to check.
If they refuse then you have reason enough to refer the thing to the Gaming Commission. Sadly this means telephoning and writing to your local office and this takes time.
However people do get success this way when they have suffered because of bad procedure. If it is just your word against theirs then you'll get nowhere.
Rude Staff We have seen all sorts of staff members lose their manners but we stress this is unusual.